Compliance
Compliance
and accountability
For over 35 years, we have been supplying medicines on which patients’ health and lives depend. This responsibility obliges us to operate in accordance with the highest standards, make transparent decisions and adhere to the principles of business ethics.
B2B consultationThe Pillars of Compliance
Our compliance with the law and standards is built on four pillars
Acting in accordance with the law
We operate in accordance with national and international regulations governing the trade and distribution of medicinal products.
Ethical standards
In our dealings with employees, partners and institutions, we are guided by our Code of Ethics, integrity and transparent principles of cooperation.
Cybersecurity
We protect personal data and business information in accordance with the GDPR and our internal security procedures.
Audit readiness
We are equipped to carry out a thorough verification of compliance with applicable rules and standards.
Regulatory compliance
Compliance with industry regulations
01 Combating corruption and bribery
Regulations concerning the prevention of corruption, the offering and acceptance of benefits, and the rules governing business dealings.
02 Conflict of interest
Principles for identifying, disclosing and managing situations in which a personal interest may conflict with the Company’s interests.
03 Fair competition
The Act of 16 February 2007 on the Protection of Competition and Consumers and the Act of 16 April 1993 on Combating Unfair Competition.
04 Protection of personal data
GDPR – Regulation (EU) 2016/679 and the Polish Act on the Protection of Personal Data.
05 Protection of whistleblowers
The Act of 14 June 2024 on the protection of whistleblowers and Directive (EU) 2019/1937.
06 Economic sanctions
EU and national legislation on economic sanctions, trade restrictions and due diligence on business partners.
07 Due diligence towards business partners
Policies on the verification of business partners, compliance risk assessment, beneficial owners and the reputation of partners.
08 Combating money laundering and the financing of terrorism
AML/CFT regulations and the principles for identifying and mitigating the risks associated with the illicit movement of funds.
09 Ethics in relations with the healthcare sector
Policies governing dealings with healthcare professionals, public bodies and other stakeholders, including policies on gifts, hospitality and benefits.
10 Transparency and corporate responsibility
Principles governing the conduct of business in a transparent, honest and responsible manner, including compliance with internal policies, procedures and the Code of Ethics.
Cybersecurity
Information security
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whistleblowing
Reporting irregularities
The system guarantees the confidentiality of those reporting breaches.
Information clause for whistleblowers
A report may concern an act or omission that breaches, or may breach, the law, internal procedures or ethical standards.
We treat every report with due seriousness, investigate it thoroughly and impartially, and ensure the confidentiality and protection of whistleblowers in accordance with applicable regulations.
The system operates in accordance with the Act of 14 June 2024 on the protection of whistleblowers (Journal of Laws 2024, item 928) and Directive (EU) 2019/1937 of the European Parliament and of the Council.
Electronic channel
You can submit a report via the Sygnanet platform – a whistleblower service.
Mail channel
You can send your application by post to the following address:
Urtica Sp. z o.o.
ul. Krzemieniecka 120
54-613 Wrocław
To ensure confidentiality, we recommend placing your report in a sealed envelope marked ‘Confidential’, and then placing this inside a second sealed envelope marked ‘Report of a breach’.